Communication is Key
Matt Betz emphasizes the importance of keeping everyone in the loop on the fleet electrification process. Mechanics who work with the EVs provide valuable feedback and drivers fill out quarterly surveys on their daily experiences with this technology.
Plotting a Course for Success
A number of factors are examined to ensure every new EV is put in the most appropriate role and paired with the right driver. Plus, drivers are given safety training and instruction on charging practices.
A QR code on the dash of each work truck can be scanned allowing a driver to review short instructional videos. Drivers have access to an app providing locations of charging stations.
Test Driving an EV
DTE sets up opportunities for work truck drivers to get hands-on experience with EVs. This plays an important part in helping drivers feel more at ease as the fleet electrification process rolls on.
Finally, test EVs are labeled and taken out on the road as a way to get the public used to the presence of this new technology.